Return Policy

At Hive, we are deeply committed to providing our customers with high-quality Enterprise Resource Planning software solutions that support business growth and efficiency. We understand that sometimes things don’t go as expected, and you might need to return or request a refund for your purchase. We want to ensure that our customers feel confident in their decision to choose our software. Therefore, we offer a return and refund policy under specific conditions. Please read the detailed information below to better understand the terms and conditions regarding returns and refunds.

  • Subscription-Based Licenses: Hive offers subscription-based licenses for our software, and we provide a 14-day window for refund requests from the date of the initial purchase. If you are not satisfied with your subscription, please ensure that you submit your refund request within this 14-day period. Refunds are not applicable for renewals or recurring subscription fees.
  • Perpetual Licenses: For our perpetual licenses, which allow you to use the software indefinitely, we offer a 7-day period from the date of purchase to request a refund. After this 7-day period, we are unable to process refund requests. Refunds will not be granted if the software has already been downloaded, installed, or activated. However, if you encounter any issues with the software and they remain unresolved by our support team, we will offer a partial or full refund based on the nature of the defect and the resolution process.
  • Customization & Implementation Services: We also offer custom development, implementation, and consulting services tailored to your specific business needs. Due to the nature of these services, all fees related to custom development, implementation, or consulting are non-refundable. However, if the service was not initiated or completed due to an issue on our end, you may be eligible for a partial refund.

  • One-time setup or installation fees: These fees are non-refundable as they cover the costs associated with setting up the software or performing an initial installation.
  • Training and consultation services: If you’ve purchased training or consultation services, please note that these are non-refundable once the service has been rendered or scheduled.
  • Third-party integrations or add-ons: Any third-party integrations or add-ons that are purchased through our platform are non-refundable, as they are specific to the software environment and cannot be returned once applied.
  • Software misuse or policy violations: If your software license has been suspended or revoked due to misuse, policy violations, or breach of our terms of service, any payments made toward the service will not be refunded.

  1. Contact Support: To initiate the refund process, contact our support team at support@valoteamhive.com and include your order details (order ID, purchase date, and license type) and the reason for requesting a refund.
  2. Verification: Once we receive your refund request, our team will review the details and verify your eligibility. We may contact you for additional information if needed.
  3. Approval & Processing: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that any refunds for activated software may incur a processing fee, and a partial refund may be issued depending on the situation.

"Improved Efficiency & Better Decision-Making"

"This ERP software provided our growing company with a scalable solution, role-based access for security, real-time analytics, and seamless integration with existing tools, improving efficiency and decision-making."

Emma Williams HR from Global Enterprises